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Working with some of the UK's leading companies to provide their commercial EPCs means we
have a thorough understanding of the service required in this area.
The complexity of commercial buildings demands experience and knowledge that goes beyond
that of the normal EPC. We are able to deal with any building type and offer full project
management throughout to ensure your instruction is dealt with efficiently without
compromising on a high quality service.
In terms of our ability to turn EPCs around in a timely fashion, we commit to booking the
EPC with the tenant within 24 hours of instruction (this will lengthen if all instructions
are provided in one go) and to undertaking the assessment within 4 days of receiving the
booking, subject to occupiers allowing access.
ERS will assign a relationship manager who will manage all aspects of communication between
ERS and its clients. They will also decide what resource is needed at various stages of our
partnership. Our relationship manager will be totally responsible for ensuring the planned
work has been booked into our contact centre on a weekly basis. They also have the facility
to set up a dedicated phone line for clients, organise internal project workers and call upon
IT support at very short notice. The planned work can be sent to us if preferred, via our web
based instruction portal which is immediately sent to our Contact Centre for handling and booking.
This portal has been built to ERS specifications and you will be issued with a unique username
and password to allow you to instruct us in this way if you prefer. The portal also allows the
tracking of jobs on a real-time basis.
ERS CEPCs service offers you:
- Monthly MI report of raw data on your property portfolio.
- Streamlined processing of EPC data through SBEM
- Strict auditing and compliance of our workforce and outputs.
- Full Commercial Assessor coverage within England and Wales.
- Provision of staff educational seminars for your organisation or your clients.
- Central point of contact and order centre.
- Dedicated service helpdesk.
- Specialist project management of work with regular status updates.
- We employ a wide range of Commercial Assessors with varying skills and backgrounds, many from within the industry.
- Referral fees if you are acting as an agent.
- Flexible payment terms available including:
- Pricing on daily rate basis available
- Fixed price contracts available
- Discounting for bulk ordering/exclusive contracts
- Discounting for early payment
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