About ERS

In October 2004, LMS bought the panel management company 1st Survey in order to provide condition reports to the housing market. Upon acquisition it was rebranded as LMS Survey & Valuations (LMS S&V).

By January 2007 we had built an energy division with an infrastructure to deal with over 300,000 EPC instructions per year, on top of our experienced panel management office in Northampton who deal annually with over 50,000 survey and valuation instructions.

These 2 departments were combined at the end of 2007 to form ERS.

How we’ve grown

Today, ERS is one of the largest employers of DEAs in the country and we are still growing. Currently we have over 100 DEAs, 2 contact centres and a robust management structure providing full support, all directly employed by ERS. In addition to this we have relationships with over 200 companies on our DEA panel for any overflow work we may have and over 2,000 panel members available to carry out survey and valuation instructions.

What we’ve achieved

Our investment in technology is extensive and, within the EPC market, unique. By using the digital pen technology of Digital Field Solutions and the work management system of Northgate I.S. we are able to ensure our EPC instructions are carried out accurately and precisely. From receipt of the instruction all the way through to completion and upload to the Landmark database, every stage of the process has a clear and precise audit trail ensuring efficiency and compliance every time. Our use of this technology and the consistent service levels we are therefore able to achieve means we can work successfully across the residential property market.